area collection manager east - recovery

What will you do

manage collection operations across a defined state/region for assigned buckets ensuring that collection processes are adhered to and targets are met

lead and develop a team of CMs providing training coaching and performance management to ensure effective collections

drive the team to achieve resolution rates/normalization rates or ROR for recovery

manage relationships with external collection agencies ensuring they adhere to organizational standards and deliver the required outcomes

evaluate agency performance regularly and address any issues to improve efficiency and effectiveness

ensure that all collection processes including account allocation visit schedules and reporting are followed accurately and timely governance and compliance

ensure that all activities comply with organizational policies and regulations

proactively raise red flags and challenges on issues within your region related to capacity shortage attrition upcoming local challenges etc

you should apply if you have/are

experience in managing collections for the region/state being hired for

strong understanding of the relevant region/state profile of customers within local districts good and challenging pin codes in terms of risk etc

knowledge of local agencies and has demonstrated skills of driving collection agencies

proficient in the local language

knowledge of code of conduct for collections and should be able to explain its importance

strong understanding of collections business should be familiar with metrics like resolution rates flow rates bounce rates ROR for recoveries NC/Skip ratio