Sky Service Cards - SME_Sky Channel_0109_8093_1000472

Sky Service Cards - SME_Sky Channel_0109_8093_1000472

Thane, Maharashtra, India

BE THE FIRST TO APPLY

JOB DESCRIPTION

Job Role

To Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction

To identify and convert the opportunities for cross selling (banking product) on customer's call

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Subject Matter Expert (SME) will support Team Leader in improving and maintain performance as below

Timely Processing of Requests in the CRM – Siebel

helping officers with knowledge by conducting 1-1 sessions

Job Description

Graduate

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

Should be able to establish rapport quickly with peers

APPLY NOW

JOB INFO

Job Identification

270798

Job Category

Consumer Bank

Posting Date

10/18/2026, 05:09 PM

Apply Before

11/18/2026, 05:09 PM

Degree Level

Bachelor's Degree

Job Schedule

Full time

Locations

Gold Hill Square, 4th & 5th Floor, Bengaluru, Karnataka, 560066, IN

Legend

© MapTiler © OpenStreetMap contributors | © Oracle CorporationTermsLegal Notices

Use control and scroll to zoom the map

Gold Hill Square, 4th & 5th Floor, Bengaluru, Karnataka, 560066, IN

Copy to Clipboard

SEE MORE JOBS