Project cum Customer Service Manager

Company Name

Thamarappally Brothers Veneers and Panels Private Limited

Our web Portal

www.jacinteriorstore.com

Manufacturers of pre-hung doors \& Interior related Products

Working Time: 8:30am to 5:00pm

Location

THIRUVALLA

JAC Group, a 5th-generation family business with a legacy of over 100 years in wood and interior products, is looking for a dynamic, well-presented, and customer-focused professional to join our team.

We are seeking an individual with excellent communication skills, a pleasing personality, strong project management capabilities, and a passion for ensuring customer satisfaction.

Candidates with experience in building construction, turnkey interior projects, or interior fit-out management will be preferred.

KEY RESPONSIBILITIES

Door Installation Planning \& Execution

Plan, coordinate, and monitor door installations in various projects from order confirmation to final installation completion and handover.

Ensure installations are completed on time .

Coordinate closely with customers and installation teams.

Conduct regular site visits and resolve execution-related issues promptly.

Customer Relationship Management

Maintain regular communication with every customer throughout the project lifecycle.

Proactively update customers on order progress, delivery schedules, and installation plans.

Build lasting customer relationships and generate referrals through excellent service.

Team Coordination \& Performance

Coordinate effectively with Sales, Production, Dispatch, and Installation teams.

Ensure all departments work together to meet customer commitments.

Identify potential delays and take corrective action before they affect the customer.

Maintain project records and submit regular progress reports to management.

Take ownership of project completion and customer satisfaction.

THE IDEAL CANDIDATE

We are looking for someone who has

A pleasing personality and a professional approach.

Excellent spoken and written communication skills.

Proven experience in project management and execution.

Strong customer-handling and relationship-management abilities.

Excellent coordination, planning, and problem-solving skills.

The patience and maturity to handle demanding customers professionally.

Preferred Experience

Building construction, turnkey interior decoration, interior fit-outs, furniture projects, doors, or other interior-related projects.

Educational Qualification

Degree or Diploma in Civil Engineering, Interior Design, Construction Management, or a related field .

Salary

Attractive remuneration based on experience and capability.

APPLY NOW

Interested candidates may send their updated CV with photograph pasted on CV.

Job Types

Full-time, Permanent

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education

• Bachelor's (Preferred)

Location

• Tiruvalla, Kerala (Preferred)

Work Location

In person