International Voice Process Agent

Sparkline Telecom (Opc) Private Limited · Bangalore

Pay₹22,000–25,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted20 Oct2 days ago, via Apna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list4 named

Customer serviceInbound callsInternational BPOVoice Process

About this job

Handle international customer calls professionally and efficiently. · Assist customers with internet transfer-related queries and requirements. · Understand customer needs and provide accurate information and solutions. · Maintain a professional and positive approach during customer interactions. · Follow defined call handling procedures, quality standards, and process guidelines. · Maintain accurate records and update customer information as required. · Achieve assigned productivity, quality, and performance targets. · Escalate customer issues to the appropriate team whenever required. · Maintain good attendance and adherence to shift timings. Required Skills · Excellent verbal and written English communication skills. · Good listening and interpersonal skills. · Customer-focused attitude with a professional approach. · Ability to handle customer queries confidently. · Basic computer knowledge. · Comfortable working in a night shift from 8:00 PM to 5:00 AM. · Ability to work under performance and productivity targets. Freshers and candidates with relevant international voice process experience can apply. Preferred Skills · Previous experience in an international voice process or customer service is preferred. · Experience handling international customers will be an added advantage. · Good problem-solving and communication skills. Work Benefits · 5 Days Working · 2 Days Weekly Off · Night Shift · Opportunity for career growth · Training and development Professional work environment

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