Customer Relations Executive

Job Description – Telecaller Job Title: Telecaller Department: Customer Relations / Sales Experience: 0–2 years Employment Type: Full-time Location: Chennai Job Summary We are looking for a confident and enthusiastic Telecaller to contact leads provided by the company. Key Responsibilities

• Make outbound and inbound calls to leads provided by the company.
• Contact customers who have expressed interest.
• Understand the customer's requirements and reason for selling their gold.
• Explain the company's gold-selling process clearly and professionally.
• Inform customers about the required process for gold evaluation and purchase.
• Follow up regularly with interested customers through calls and WhatsApp.
• Maintain accurate records of customer conversations, interest levels, and follow-up status.
• Update customer information and call details in CRM/company records.
• Handle basic customer queries and coordinate with the concerned team when required.
• Achieve daily/monthly calling and follow-up targets.
• Provide regular reports on lead status and customer responses to the reporting manager. Required Skills & Qualifications
• Freshers can apply; experience in telecalling, telesales, or customer service is an advantage.
• Good communication skills in English and Tamil.
• Knowledge of additional languages will be an added advantage.
• Pleasant, confident, and professional telephone manner.
• Good listening and convincing skills.
• Strong follow-up ability.
• Customer-friendly attitude with patience and professionalism.
• Basic computer knowledge and familiarity with WhatsApp/MS Office.
• Willingness to learn about the company's gold evaluation and purchasing process.
• Target-oriented and responsible approach. Key Performance Indicators (KPIs)
• Number of calls completed.
• Lead follow-up rate.
• Customer engagement and response rate.
• Number of customers interested in selling gold.
• Number of branch visits/appointments generated.
• Conversion of assigned leads into branch visits.
• Timely updating of customer and follow-up records. What We Offer
• Fixed salary + incentives.
• Performance-based growth opportunities.
• Training on gold and the company's gold-buying process.
• Supportive and professional work environment. Salary: salary (17k - 25k ) + incentives (upto 15k)