Customer Support Executive

JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE Company Name: VSparkel Wellness Designation: Customer Support Executive Gender: Male / Female Shift: Night Shift Working Days: Monday to Sunday Week Off: One rotational week off per week Job Summary VSparkel Wellness is looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries and resolve issues professionally. Key Responsibilities Handle customer inquiries through phone calls, emails, chats, and social media. Resolve customer complaints and escalated issues efficiently. Maintain high customer satisfaction and service quality. Coordinate with internal departments to resolve customer concerns. Maintain accurate customer interaction records in CRM and ticketing systems. Monitor response times and ensure compliance with service-level agreements (SLAs). Prepare daily, weekly, and monthly customer support reports. Support team members and assist with training and process improvements. Provide timely follow-ups to ensure customer issues are resolved. Maintain professionalism, patience, and empathy while interacting with customers. Required Qualifications Bachelor's degree in any discipline. Freshers and candidates with up to 1 year of customer support experience can apply. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Basic knowledge of MS Office and CRM tools is preferred. Ability to work independently and efficiently during night shifts. Required Skills Customer service and interpersonal skills Communication and active listening Problem-solving and multitasking Patience, empathy, and a positive attitude Time management and attention to detail Teamwork and adaptability