Customer Service Associate (CSA)

Job Description

Job Title

Customer Service Associate (CSA)

Location

New Delhi

Department

Customer Support

Job Type

Full-Time

Languages

English and Punjabi

Role

Permanent

Job Summary

We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently.

Key Responsibilities

Customer Interaction

Handle inbound and outbound customer calls in a professional and courteous manner.

Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.

Resolve customer complaints and issues promptly, escalating to higher levels when necessary.

Communication

Provide clear and concise information to customers about services and policies.

Communicate effectively in both English and Punjabi to cater to a diverse customer base.

Problem-Solving

Identify and resolve customer issues efficiently and effectively.

Provide accurate information and solutions by following company policies and procedures.

Documentation

Maintain detailed and accurate records of customer interactions and transactions.

Update customer information in the database accurately and promptly.

Billing, Payments and Compliance Support

Prepare invoices and manage client billing.

Collect payments and maintain transaction records.

Provide customer support for compliance-related inquiries.

Confidentiality and Professionalism

Maintain strict confidentiality of all client information, data, and communications, and never disclose it to unauthorized persons.

Uphold a high standard of professionalism in all interactions with clients, both during and after employment.

Handle sensitive client information responsibly and in line with company policies and applicable data protection requirements.

Team Collaboration

Work closely with team members and other departments to ensure a seamless customer experience.

Participate in team meetings.

Qualifications & Skills

Bachelor's Degree or equivalent required.

Prior experience in customer service is an advantage.

Strong time management and organizational skills.

Demonstrated ability in problem-solving and analysis.

Strong communication and interpersonal skills.

High level of personal integrity and professionalism, with a commitment to maintaining client confidentiality at all times.

Proficient in MS Office and Google Workspace tools.

Must know about Social Media Marketing.

Benefits

All benefits and compensation details will be shared in the offer letter.

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Required)

Experience

Customer service

1 year (Preferred)

Customer support

1 year (Preferred)

Customer relationship management: 1 year (Preferred)

Language

English (Preferred)

Punjabi (Preferred)

Shift availability

Night Shift (Preferred)

Work Location

In person