Call Center Customer Service Representative

Call Center Customer Service Representative (Australian Time Zone)

Location

Jogani Industrial Estate, Sion Chunabhatti, Mumbai, Maharashtra

Company

Watermelon Parking (Australia)

Work Hours

Aligned with the Australian time zone

Job Type

Full-time

Working Hours - Rotational Shift Timing

Working Days- Rotational Off

About the Role

We’re seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, you’ll serve as the primary point of contact for customers — addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.

This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.

Key Responsibilities

Handle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.

Provide Information & Solutions: Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.

Resolve Issues

Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.

Escalate When Necessary

Forward complex or unresolved issues to relevant internal teams or management for further assistance.

✨ Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.

Requirements

Excellent verbal and written English communication skills

Strong listening, empathy, and problem-solving abilities

Prior experience in a customer service or call center role preferred

Comfortable working in the Australian time zone

Basic computer literacy and familiarity with CRM systems (preferred)