Customer Relationship Manager (CRM)

Dear Candidates, if anyone is interested then please connect or whatsapp your resume on 8591912300

Key Responsibilities

A. Customer Relationship Management

Develop and maintain strong professional relationships with existing customers.

Act as the primary point of contact for customer enquiries, orders, requirements and follow-ups.

Understand customer requirements and ensure timely communication to relevant internal departments.

Regularly communicate order status, production status, dispatch schedules and delivery commitments.

Conduct periodic customer follow-ups to understand satisfaction, upcoming requirements and business opportunities.

Maintain professional and long-term relationships with key customers.

B. Order & Enquiry Management

Receive and review customer enquiries, RFQs, POs and other commercial communications.

Coordinate with the Sales/Commercial and Technical teams for preparation of quotations.

Follow up on quotations and convert enquiries into orders.

Verify customer PO details including product specification, quantity, price, delivery schedule, payment terms and other requirements.

Ensure accurate and timely order entry and documentation.

Monitor open orders and ensure commitments are communicated to customers.

C. Internal Coordination

Coordinate closely all internal departs in Factory

Ensure customer requirements are executed within committed timelines.

Escalate delays, quality concerns, capacity constraints or other customer-impacting issues to management.

D. Customer Complaint Management

Receive and acknowledge customer complaints promptly.

Coordinate with Quality and Production teams for investigation and corrective action.

Ensure timely submission of investigation reports, CAPA/8D or other required responses.

Maintain a proper record of customer complaints and their closure status.

Follow up with customers to ensure satisfactory closure.

E. Sales & Business Development Support

Identify opportunities for increasing business with existing customers.

Track customer consumption, repeat orders and potential new product requirements.

Follow up on new product enquiries, development projects and sampling requirements.

Support management in identifying potential new customers and business opportunities.

Maintain a database of prospects, enquiries, quotations and order conversions.

F. MIS & Reporting

Prepare and maintain regular reports covering

Customer-wise sales

Order booking

Pending orders

Dispatch status

Open enquiries

Quotation status

Order conversion

Customer complaints

New product development status

Customer outstanding/payment status

Customer-wise business potential

Monthly sales projections / forecasts

Pay

₹400,000.00 - ₹500,000.00 per year

Work Location

In person