Import Customer Service Executive

JOB DESCRIPTION-Import Customer Service Executive – Air & Sea Freight

Company

Azimar Shipping & Logistics LLP

Job Location

CBD Belapur, Navi Mumbai, Maharashtra

Department

Import Customer Service & Operations

Experience Required

Minimum 5 Years

Employment Type

Full-Time | Work from Office

Industry

Freight Forwarding, Shipping & Logistics

Reporting To

Import Operations Manager / Management

About Azimar Shipping & Logistics LLP

Azimar Shipping & Logistics LLP is a growing international freight forwarding and logistics company with a strong presence across India and its own overseas operations in the UAE, Kuwait and other international markets.

As part of our continued expansion, we are looking for an experienced and highly motivated Import Customer Service Executive – Air & Sea Freight to join our CBD Belapur office in Navi Mumbai.

Job Purpose

The selected candidate will be responsible for independently managing end-to-end air and sea import shipments, from customer enquiry, freight quotation and booking confirmation to shipment tracking, documentation, customs clearance, final delivery and billing coordination.

The role requires strong knowledge of international freight forwarding procedures, Indian Customs regulations, import documentation, overseas agent coordination and customer service.

The ideal candidate should be capable of handling multiple shipments independently, ensuring timely quotation responses, smooth operations, customer satisfaction and shipment profitability.

• Key ResponsibilitiesA. Import Enquiries & Freight Quotations

Receive and handle air and sea import enquiries from customers, sales executives and overseas network agents.

Review shipment details, including origin, destination, commodity, HS code, gross weight, dimensions, CBM, Incoterms and delivery requirements.

Obtain competitive freight rates from overseas agents, airlines, shipping lines, NVOCCs and co-loaders.

Prepare accurate and competitive air and sea import quotations covering freight, destination charges, customs clearance, transportation and applicable expenses.

Ensure timely quotation submission as per company standards

Air Freight

Within 3–4 hours.

Sea Freight

Before the end of the same working day.

Follow up on quotations with customers and sales teams to improve conversion.

Maintain accurate enquiry and quotation records.

B. Air Freight Import Operations

Independently coordinate air import shipments from booking confirmation to final delivery.

Liaise with overseas agents and airlines for flight schedules, routing, cargo uplift and pre-alerts.

Verify MAWB, HAWB, commercial invoices, packing lists and other import documents.

Monitor shipment departures, transshipments, arrival schedules and possible offloading.

Coordinate with airlines, ground handling agents and airport cargo terminals.

Arrange Delivery Orders and coordinate customs clearance with appointed Customs Brokers.

Monitor cargo clearance and airport storage charges.

Arrange transportation and ensure timely cargo delivery.

Resolve shipment discrepancies, documentation errors, delays and cargo damage issues.

Handle shipments through Mumbai Air Cargo Complex and other major Indian international airports as required.

C. Sea Freight Import Operations – FCL & LCL

Handle FCL and LCL import shipments independently from booking confirmation to final delivery.

Coordinate with overseas agents, shipping lines, NVOCCs and consolidation operators.

Verify Master Bills of Lading (MBL), House Bills of Lading (HBL), commercial invoices, packing lists and manifests.

Monitor vessel schedules, transshipments, ETA changes and cargo arrivals.

Arrange shipping line Delivery Orders and follow up on cargo release.

Coordinate import customs clearance at Nhava Sheva (JNPT), Mumbai Port and applicable ICD/CFS locations.

Arrange container transportation, LCL deconsolidation and final delivery.

Monitor demurrage, detention, container free time and port storage charges.

Ensure timely empty container returns.

Handle shipment delays, customs holds and operational escalations.

D. Import Documentation & Customs Clearance Coordination

Verify all shipping documents before cargo arrival to minimise customs clearance delays.

Coordinate with Customs Brokers (CHA) for Bill of Entry preparation and filing through ICEGATE/ICES.

Ensure importers provide valid IEC, GSTIN, KYC and necessary customs authorisations.

Coordinate submission of invoices, packing lists, AWBs, Bills of Lading, Certificates of Origin and applicable permits.

Maintain working knowledge of Indian Customs procedures, import duties, IGST and HS classification.

Coordinate with Customs Brokers for customs examination, assessment, duty payment and Out of Charge.

Identify shipments requiring BIS, FSSAI, WPC, CDSCO, Plant Quarantine or other regulatory approvals, where applicable.

Follow up on customs queries, inspections and document amendments.

Ensure compliance with applicable Indian Customs and DGFT regulations.

E. Customer Service & Shipment Coordination

Act as the primary contact for assigned import customers.

Provide proactive shipment updates at every important milestone.

Communicate shipment delays, revised ETAs and delivery schedules promptly.

Coordinate closely with overseas agents, customs brokers, transporters and customers.

Ensure timely resolution of customer enquiries and operational issues.

Maintain professional relationships with customers and network partners.

Ensure all customer emails and shipment requests are responded to promptly.

Take complete ownership of assigned shipments from enquiry through delivery.

F. Transportation & Final Delivery

Arrange transportation from airports, seaports, ICDs and CFS facilities to customer locations.

Coordinate with transport vendors for vehicle availability, competitive rates and delivery schedules.

Ensure appropriate transport arrangements based on cargo weight, dimensions and commodity.

Monitor cargo collection, transportation and delivery.

Obtain P