Operations Team Member_WBG OPERATIONS (OPS)_0469_0841_1056454

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

• Process and authorize Trade Finance transactions including

+ Letters of Credit (LCs) - Issuance, Amendments, Advising \& Settlement

+ Bank Guarantees (BGs) - Issuance, Amendments, Invocation \& Closure

+ Import and Export Bills processing

+ Collection transactions (Import/Export)

• Verify transaction documents in line with UCP 600, ISBP, URDG, FEMA and internal guidelines.
• Coordinate with branches, relationship teams, customers and correspondent banks for trade-related queries.
• Ensure timely processing within defined TAT and SLA standards.
• Identify operational risks and ensure adherence to internal controls and audit requirements.
• Handle exception management, discrepancy resolution and customer escalations.
• Support regulatory reporting and compliance activities.
• Participate in automation, process improvement and productivity enhancement initiatives.
• Ensure adherence to AML, Sanctions Screening and Compliance requirements.

Candidate Profile

• Graduate/Postgraduate in Commerce, Finance, Banking or related field.
• 4-8 years of experience in Trade Finance Operations.
• Hands-on experience in LC, BG, Export/Import Bills and Collections processing.
• Good understanding of UCP 600, URDG, FEMA and Trade Finance regulations.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Ability to work in a fast-paced and deadline-driven environment.

Key Skills

• Trade Finance Operations
• Letter of Credit Processing
• Bank Guarantee Operations
• Import \& Export Documentation
• Collections \& Remittances
• FEMA \& RBI Guidelines
• Operational Risk \& Controls
• Stakeholder Management
• MS Excel \& Banking Systems