Customer Support Executive – International Voice / Non-Voice

WritingJob Description

Customer Support Executive – International Voice / Non-Voice ProcessJob Summary

We are hiring enthusiastic and customer-focused individuals for the position of Customer Support Executive for international voice and non-voice processes in Noida. The selected candidates will handle international customer inquiries, resolve service-related concerns, and deliver a positive customer experience through professional communication.

Key Responsibilities

Handle international customer calls and respond to service-related queries professionally.

Provide customer support through voice and non-voice channels, including email and chat, depending on the assigned process.

Communicate fluently and confidently in English with international customers.

Understand customer concerns and provide accurate information and appropriate solutions.

Resolve customer complaints while maintaining high customer satisfaction.

Follow process guidelines, service quality standards, and performance targets.

Maintain accurate records of customer interactions and service requests.

Escalate complex issues to the appropriate departments when required.

Meet assigned productivity, quality, and customer service targets.

Candidate Requirements

Experience

0–5 years; freshers may apply.

Excellent verbal and written English communication skills.

Fluency in spoken English and a professional communication style.

Good listening, problem-solving, and customer-handling abilities.

Previous BPO, customer service, or international process experience is preferred.

Sales experience will be an added advantage.

Graduation is not mandatory.

Ability to work in a team-oriented and target-driven environment.

Willingness to work according to assigned process and shift requirements.

Required Skills

US Voice Process

International Voice Process

Non-Voice Process

BPO Voice Process

BPO Customer Service

Customer Support

Fluent English Communication

Verbal and Written Communication

International Customer Service

Customer Query Resolution

Complaint Handling

Active Listening

Problem Solving

Travel Process Support

Job Details

Job Title

Customer Support Executive

Job Location

Noida, Uttar Pradesh

Industry

BPM / BPO

Department

Customer Success, Service & Operations

Role Category

Voice / Blended Process

Experience

0–5 Years

Employment Type

Full-Time, Permanent

Work Schedule

5 days per week

Pay

₹300,000.00 - ₹500,000.00 per year

Work Location

In person