Ecommerce Operations Executive

Studio Covers · Noida

Pay₹20,000–22,000a month, as listed

WhereNoidaUttar Pradesh

TypeFull time

Posted21 OctYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list61 named

Order fulfilment coordinationRecord-keepingCustomer complaint handlingAfter-sales serviceGoogle SheetsOrder status updatesEmail communicationInbound customer enquiry call handlingCustomer returns handlingRefund and exchange processingReturns processingPhone communicationPackingLabellingOperations coordinationDelivery schedulingWriting skillsClient enquiry handlingSales order data entryShipment tracking for distribution operationsInbound voiceBack office operationsShopifySales administrationSales invoice generationEnglishRefund processingBack office processingLocal languageE-CommerceAccurate transaction records managementOrder shippingDispatchingSales order documentationClient invoicingReturns processing in distribution operationsPayment collectionTransportation managementDaily operations report preparationCustomer request processingFreight shipment trackingDistribution organisation experienceClient servicesSupply inventory managementDelay management in logisticsBilling issue enquiriesTransport order documentationFreight bookingProductivity softwareOrder issue resolutionCourier and postal service assistanceHindiStatus reportingClaims coordination proceduresTracking inventory levelsE-commerce organisation experienceBillingTeam coordinationOrder booking managementInvoice creationClient interaction via phone calls

About this job

E-commerce Operations Executive

Studio Covers Private Limited | Greater Noida (on-site)

Ideal for candidates with experience as a Dispatch Executive, Order Processing Executive or E-commerce Executive.

About the role

Studio Covers is a third-generation home furnishings brand selling through our website and online marketplaces. You will own every order from placement to delivery, return or exchange, making sure it reaches the right address, on time, by the right courier.

What you will do

Update the daily order sheet from Shopify, Myntra and other marketplaces; create draft orders when needed

Verify addresses and call every COD (cash on delivery) order to confirm before dispatch

Book orders with the best courier for cost and speed; ensure express orders ship by express

Coordinate with the studio team for timely packing and dispatch; share a daily report on delayed orders

Generate invoices, labels, manifests and e-way bills

Follow up on failed deliveries (NDR – non-delivery report) within 24 hours and reduce RTO (return to origin)

Manage returns, exchanges and reverse pickups as per company policy; quality-check returned pieces

Coordinate refunds with the accounts team; file claims for damaged or wrong returns

Mark delivered COD orders as paid, reconcile COD remittances and dispute incorrect courier charges

Handle basic customer queries (order tracking, returns, exchanges) on WhatsApp, email and phone

Act as point of contact for Myntra and other marketplaces

Keep packaging material in stock

What we are looking for

6 months to 2 years in e-commerce, D2C or dispatch operations

Hands-on experience with Shopify and a shipping platform such as Delhivery Direct or iThink Logistics

Comfortable with Google Sheets or Excel

Clear spoken and written Hindi and English

Detail-oriented, organised and good at follow-ups

Nice to have

Shopify experience

Myntra or Amazon seller portal experience

Experience handling NDR, RTO and courier disputes

Schedule

Monday to Saturday, 10:00 AM – 6:30 PM (2 tea breaks + 1 lunch break)

Salary

₹20,000 – ₹22,000 per month

Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person

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