Customer Support Executive (CSE)

Roles & Responsibilities

Customer Support

Provide timely and professional customer support through phone calls, emails, live chat, and social media platforms.

Query & Complaint Handling

Handle customer inquiries, complaints, and service requests efficiently while ensuring a positive customer experience.

Product Information: Provide accurate information about company products and services, helping customers with their queries and product-related concerns.

Order Management

Assist customers with order status, tracking, returns, and exchanges, ensuring timely updates and resolution.

Problem Solving

Identify customer issues, provide appropriate solutions, and follow up to ensure customer satisfaction.

Customer Records Management

Maintain and update customer information, interaction history, and case details in CRM systems.

Cross-functional Coordination

Coordinate with internal teams to resolve customer issues and ensure smooth service delivery.

Customer Follow-ups

Follow up on pending queries, complaints, and requests to ensure timely resolution.

Required Skills & Qualifications

1–3 years of experience in customer service, customer support, or customer operations.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Customer-focused attitude with patience and empathy.

Ability to manage multiple customer queries and follow-ups.

Basic knowledge of MS Excel, Google Sheets, and CRM/customer support tools.

Experience in D2C, e-commerce, FMCG, or consumer brands will be an added advantage.

Ability to work independently and coordinate with different teams.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person