Guest Service Associate - Housekeeping

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking a dedicated and service-oriented Guest Service Associate - Housekeeping to join our hospitality team in Mumbai, India. In this role, you will be instrumental in delivering exceptional guest experiences by maintaining the highest standards of cleanliness and organization throughout our property. You will work collaboratively with all departments to ensure seamless operations, guest satisfaction, and a welcoming environment that exceeds expectations. Your attention to detail, efficiency, and commitment to excellence will directly contribute to our guests' comfort and our organization's reputation.

Maintain consistent cleanliness and organization standards in assigned guest rooms and common areas, ensuring all spaces meet or exceed company specifications

Respond promptly and professionally to guest requests and inquiries, resolving issues in a timely manner to ensure guest satisfaction

Coordinate effectively with front desk, management, and other departments to communicate guest needs, maintenance concerns, and service updates

Perform thorough room inspections and quality checks to verify that all cleaning tasks are completed to the highest standards

Manage inventory of cleaning supplies and equipment efficiently, reporting any shortages or maintenance needs

Follow all safety protocols and company procedures while handling cleaning materials and equipment

Adapt to changing priorities and guest needs with flexibility and a positive attitude

Contribute to a collaborative team environment by supporting colleagues and sharing best practices

Document and report any damages, maintenance issues, or guest concerns to management promptly

Maintain professional appearance and demeanor while representing the organization to guests and colleagues

Qualifications

Service-focused personality with a genuine commitment to guest satisfaction and hospitality excellence

Previous experience in housekeeping, hospitality, or guest services roles

Strong attention to detail with the ability to maintain consistent quality standards

Excellent communication skills and ability to interact professionally with guests and team members

Proven ability to build positive relationships and collaborate effectively with colleagues across all departments

Physical stamina and capability to perform manual tasks, including lifting, bending, and standing for extended periods

Strong time management and organizational skills with the ability to prioritize multiple tasks

Problem-solving mindset with the ability to address guest concerns empathetically and efficiently

Flexibility with scheduling, including availability for shift work as needed

Ability to work both independently and as part of a cohesive team

Familiarity with property management systems (such as Opera) or willingness to learn new software

Reliability and resilience with a positive attitude toward continuous improvement

Basic understanding of safety and hygiene protocols in hospitality environments