Roche International BPO Voice Process

Job Summary

Roche is hiring customer service professionals for its International BPO Voice Process. Candidates must have a minimum of 6 months of experience in an international BPO voice process, along with good communication and customer-handling skills.

Key Responsibilities

Handle inbound and/or outbound calls from international customers.

Understand customer queries and provide accurate, timely resolutions.

Maintain professional communication and deliver excellent customer service.

Resolve customer concerns while ensuring customer satisfaction.

Record customer interactions and update information accurately in the system.

Follow process guidelines, quality standards, and service-level agreements (SLAs).

Escalate complex customer issues to the appropriate team when required.

Mandatory Requirements

Minimum 6 months of experience in an International BPO.

Voice process experience is mandatory.

Good verbal communication skills in English.

Strong customer service and problem-solving abilities.

Basic computer knowledge and the ability to navigate customer support systems.

Willingness to work from the office.

Immediate joiners preferred.

Benefits

Both-side cab facility.

5 working days per week.

Opportunity to work with Roche in an international process.

Ideal Candidate Profile

Candidates with prior international BPO voice experience in customer support, customer service, or a similar voice-based process.

Critical Screening Criteria

Minimum 6 months of international BPO experience.

Previous voice process experience.

Good English communication skills.

Comfortable with WFO and the required shift schedule.

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person