Application Production Support

Job Summary

We are looking for an experienced Application Production Support Engineer with strong hands-on experience in Internet Banking application support, Middleware technologies, and OpenShift Container Platform (OCP). The candidate will be responsible for ensuring the stability, availability, and performance of critical banking applications in a production environment.

The ideal candidate should have experience in troubleshooting production incidents, performing root cause analysis, monitoring application health, and coordinating with development, infrastructure, database, and business teams to ensure smooth banking operations.

Key Responsibilities

Provide L2/L3 production support for Internet Banking applications and ensure high availability of critical banking services.

Monitor application performance, system health, logs, and alerts to proactively identify and resolve issues.

Troubleshoot application failures, transaction issues, login/authentication problems, API failures, and other Internet Banking-related incidents.

Perform middleware administration, monitoring, and troubleshooting across application servers and related middleware components.

Manage application deployments, pod monitoring, log analysis, and troubleshooting in OpenShift Container Platform (OCP).

Investigate production incidents, perform root cause analysis (RCA), and implement preventive measures to avoid recurrence.

Work with middleware, database, network, infrastructure, DevOps, and development teams to resolve complex technical issues.

Support production releases, deployment validation, application restarts, and post-deployment health checks.

Handle incident, problem, and change management processes in accordance with defined SLAs.

Maintain technical documentation, incident reports, SOPs, and knowledge base articles.

Participate in rotational shifts, weekend support, and on-call support as required.

Mandatory Skills

Internet Banking Application Support: Hands-on experience supporting Internet Banking applications in a production environment.

Middleware Support

Practical experience in middleware monitoring, configuration, troubleshooting, and application server operations.

OpenShift (OCP): Hands-on experience with pod monitoring, logs, deployments, troubleshooting, and basic cluster/application operations.

Strong troubleshooting, analytical, and problem-solving skills.

Experience with Linux/Unix commands and application log analysis.

Good understanding of HTTP/HTTPS, REST APIs, and application connectivity.

Experience working with ITSM tools and incident management processes.

Strong communication and coordination skills.

Good to Have

Experience in banking, financial services, or payment-related applications.

Knowledge of Java/J2EE applications and application server technologies.

Familiarity with Kubernetes, Docker, CI/CD pipelines, and deployment automation.

Basic SQL knowledge for production troubleshooting.

Experience with monitoring tools such as Grafana, Prometheus, Splunk, ELK, or similar platforms.

Understanding of banking security, authentication, and transaction processing workflows.

Required Experience

Relevant Experience

3–8 years in application production support.

Domain Experience

Hands-on Internet Banking application support is mandatory.

Technical Experience

Middleware and OpenShift (OCP) operational experience is mandatory.

Work Environment

Production-critical applications with SLA-driven support.

Ideal Candidate Profile

We are looking for a proactive support engineer who can independently troubleshoot production issues, manage incidents within defined SLAs, and ensure the reliability of Internet Banking services. Candidates must have practical production experience in all three key areas: Internet Banking, Middleware, and OpenShift (OCP).

Important: Candidates with only generic application support experience and no hands-on Internet Banking support experience will not be suitable for this role.