SY
Workforce Planning Executive - Dadar/Lower Parel
SyncUp · Mumbai
Pay₹3L–5La year, as listed
WhereMumbaiMaharashtra
TypeFull time
Posted22 Oct5 days ago, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
About this job
Job Title: Workforce Management Specialist Role & Responsibilities Strategic Forecasting & Modeling: Serve as a subject matter expert in contact center demand forecasting. Own the end-to-end forecasting lifecycle for multi-channel contact volume, Average Handle Time (AHT), and total workload. Apply advanced statistical methods (time-series, regression, Erlang modeling) to account for seasonality, product launches, billing cycles, and marketing campaigns. Develop robust scenario-planning variati…
Similar jobsSee all →
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →