Customer Relationship Executive

Key Responsibilities

• Connect with teachers and validate their details for the Specimen Programme.
• Understand teachers’ book requirements and ensure accurate dispatch of specimen books.
• Follow up with teachers to confirm delivery and collect feedback regarding the books.
• Maintain and update records of teacher interactions and feedback.
• Provide accurate and complete information using the appropriate tools and methods.
• Handle teacher queries and complaints professionally and ensure timely resolution.
• Build and maintain positive relationships with teachers for long-term engagement.
• Coordinate with internal teams for the smooth execution of customer support activities.

Job Specifications

• Minimum 1+ years of experience in telecalling, customer support, or customer relationship management.
• Excellent English communication and speaking skills.
• Positive attitude with strong follow-up and convincing abilities.
• Basic technical knowledge, including MS Excel and CRM tools.
• Good interpersonal and problem-solving skills.
• Ability to manage multiple tasks and maintain records efficiently.

Preferred Skills

• Experience in the education or publishing industry will be an added advantage.
• Strong customer-handling and relationship-building skills.
• Ability to work in a target-driven and fast-paced environment.

Pay

₹12,000.00 - ₹18,000.00 per month

Benefits

• Provident Fund

Work Location

In person