Sr. Salon Manager

Job Summary

Rawls Salon is looking for an experienced and dynamic Sr. Salon Manager to oversee daily salon operations, lead the team, drive revenue, and ensure an exceptional client experience. The ideal candidate should have strong leadership, sales, customer service, and salon management skills.

Key Responsibilities

• Manage and supervise the day-to-day operations of the salon.
• Lead, motivate, and manage salon staff, including stylists, beauticians, therapists, receptionists, and support staff.
• Ensure high standards of grooming, hygiene, cleanliness, and service quality.
• Monitor daily sales, revenue, targets, expenses, and overall salon performance.
• Drive sales through effective upselling, cross-selling, memberships, packages, and product recommendations.
• Handle customer queries, feedback, complaints, and service recovery professionally.
• Build and maintain strong relationships with existing and new clients.
• Monitor staff attendance, performance, productivity, and discipline.
• Prepare staff schedules and ensure adequate manpower during peak hours.
• Conduct regular team briefings and performance reviews.
• Ensure proper billing, cash handling, inventory control, and stock management.
• Coordinate with the management team regarding operational requirements and business performance.
• Ensure salon policies, SOPs, and company standards are followed consistently.
• Support promotional activities, events, and marketing initiatives to increase footfall and revenue.
• Track customer retention and encourage repeat visits and referrals.
• Identify operational challenges and implement effective solutions.
• Maintain daily, weekly, and monthly operational and sales reports.

Requirements

• Graduate or equivalent qualification preferred.
• 4–7 years of experience in salon, spa, beauty, hospitality, or retail management.
• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Strong sales and customer relationship management abilities.
• Good knowledge of salon services, products, and industry practices.
• Comfortable working with sales targets and performance metrics.
• Good knowledge of MS Office and basic reporting.
• Ability to handle pressure and manage multiple responsibilities.
• Professional appearance and a customer-focused approach.

Key Performance Indicators (KPIs)

• Monthly revenue and sales targets.
• Customer satisfaction and retention.
• Team productivity and performance.
• Average bill value and service/product sales.
• New customer acquisition and repeat bookings.
• Inventory control and operational efficiency.
• Staff attendance and discipline.

Preferred Skills

Leadership \| Sales Management \| Team Management \| Customer Service \| Salon Operations \| Staff Training \| Inventory Management \| Target Achievement \| Conflict Resolution

Pay

₹45,000.00 - ₹50,000.00 per month

Benefits

• Paid time off

Work Location

In person