Customer Service Executive

Job Description – Customer Service Executive

Company

Ultimate Gyms Solutions

Location

Kurali Factory

Job Summary

We are looking for a Customer Service Executive to handle customer complaints, coordinate spare-part requirements, and ensure timely dispatch of parts while maintaining effective communication with customers and internal teams.

Key Responsibilities

• Attend and manage customer complaint calls and queries.
• Coordinate with customers to understand their spare-part requirements.
• Coordinate with the factory and warehouse team to check spare-part availability and requirements.
• Arrange and follow up on spare-part dispatches to ensure timely delivery.
• Maintain records of customer complaints, spare-part requests, and dispatch details.
• Follow up with customers to ensure issues are resolved and provide a satisfactory service experience.

Required Skills

• Good communication and coordination skills.
• Basic computer knowledge and MS Excel proficiency.
• Problem-solving and customer-handling abilities.
• Ability to coordinate with warehouse, factory, and logistics teams.
• Strong follow-up and record-maintenance skills.

Experience

1–2 years of experience in customer service, after-sales support, or service coordination is preferred.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person