Inside Sales Executive

Lead Generation & Prospecting • Identify and generate new leads through cold calling, email campaigns, database mining, and referrals • Research and qualify prospects — contractors, builders, dealers, and project sites — across assigned territories • Maintain a healthy pipeline of leads at various stages of the sales funnel • Coordinate with the field sales team to convert warm leads into active accounts Lead to Sales Closure • Conduct product presentations and technical briefings over call or video for prospective customers • Prepare and send quotations, handle negotiations, and follow up to close orders • Meet or exceed monthly and quarterly sales set by the Sales Manager • Maintain accurate records of all sales activities, conversations, and deal progress in the CRM / MIS Dealer & Distributor Handling • Manage and grow relationships with existing dealers and distributors across assigned divisions • Onboard new channel partners — coordinate documentation, credit terms, and product training • Monitor dealer-wise sales performance and share regular MIS reports with the Sales Manager • Resolve dealer grievances, payment delays, and supply-related issues promptly Order Processing & Follow-Up • Receive, validate, and process customer orders in coordination with the logistics and dispatch team • Track order status and proactively update customers on delivery timelines • Coordinate with accounts for invoice generation, payment follow-up, and outstanding collections • Handle post-sale support — complaints, replacements, and technical escalations Customer Relationship Management • Maintain strong, long-term relationships with key accounts through regular follow-up calls and check-ins • Identify upselling and cross-selling opportunities within existing accounts • Gather market intelligence — competitor pricing, new product launches, and customer feedback — and share with the team • Ensure customer satisfaction and retention through responsive and professional service Required Qualifications & Skills • Graduate in any stream; MBA / PGDM in Sales & Marketing preferred • 3-5 years of inside sales or tele-sales experience, preferably in construction chemicals, building materials, paints, or allied industries • Proven track record of achieving sales targets and managing B2B / dealer accounts • Strong verbal & written communication in English & Hindi • Proficiency in MS Excel, Word, and CRM tools) • Ability to handle high call volumes and manage multiple accounts simultaneously • Self-driven, target-oriented, and able to work independently with minimal supervision