Technical Support and Monitoring

Company Name

WiseDV India Pvt. Ltd.

Company Profile: WiseDV Inc. USA is in the business of developing Video Conferencing, Video Streaming, Ad Insertion, Face Recognition, and Image processing products.

WiseDV India Based in O P Road, Vadodara, India is looking to expand its design and development team at various levels.

Roles and Responsibilities

You will be working at night with engineers, customers, and the CEO to understand the concepts and requirements

You will be responsible to test and debug the hardware and software for the products offered by WiseDV.

You will also be responsible for supporting customers and developing the advanced technologies for the products offered by WiseDV.

Testing of new features developed by developers during your free time.

When developers inform that any feature is working fine then deploy a newly developed or updated feature on the customer's computer. Necessary training will be provided.

To make Proper Documentation.

The company has a Service Level Agreement with the customers, the support engineer must reply to the customer within 5 minutes. It is a must to respond and fix/troubleshoot issues as soon as possible / or refer to documents.

Any issue reported by a customer must be resolved in 15 to 20 minutes. If it can not be fixed immediately ask seniors. Use your own troubleshooting skills to fix the issue. Remember what is taught. Make a note when anyone trains you.

when required you will be coordinating project activities with WiseDV's resources.

Candidate profile

Good Written English Language skills

Good problem solving skills

Quick Learner

Understanding of Video / Audio Quality and Networking protocols is beneficial

Education

Diploma / Degree in IT / Computer Science / EC/Electronics/BCA/MCA/BSC/MSC

Ability to work in part or full night shift

Experience

0 to 5 years

Compensation/Salary

As per industry standard

Website

www.wisedv.com

Job Type

Full-time

Pay

₹10,505.00 - ₹40,000.00 per month

Benefits

Provident Fund

Ability to commute/relocate

Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Required)

Experience

total work

1 year (Required)

Language

English (Required)

Shift availability

Day Shift (Preferred)

Night Shift (Required)

Overnight Shift (Required)

Work Location

In person