SU
Customer Relationship Manager
SURYAPRABHA SOLAR · Kochi
Pay₹20,000–25,000a month, as listed
WhereKochiKerala
TypeFull time
Posted22 Oct12 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list33 named
Customer follow-upsCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingCustomer retentionCoordination with sales teamsSupport ticket trackingClient detail updatesOperations coordinationClient enquiry handlingProviding information to customersInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentClient data maintenance in CRMCollaboration with business operationsHandling dissatisfied clientsCustomer request processingClient servicesIssue trackingProgress managementCRM system proficiencyAccount managementInternal team coordination for issue resolutionSales follow-upTeam coordinationAfter-sales follow-upProgress trackingCustomer account updatingCustomer data entry
About this job
- Company Name
- Suryaprabha Solar
- Designation
- Customer Relationship Manager
- Experience
- 3-5 years
- Salary
- 20000-25000
- Location
- Kalamassery, Ernakulam
JOB DESCRIPTION
Manage customer enquiries, complaints, and service requests.
Maintain and update customer records in the CRM software.
Follow up with customers regarding solar installations, subsidies, and documentation.
Coordinate with Sales, Operations, Service, and Accounts departments.
Track customer leads and ensure timely follow-ups.
Monitor installation progress and resolve customer-related issues.
Handle after-sales service and customer feedback.
Prepare daily, weekly, and monthly CRM reports.
Ensure customer satisfaction and maintain long-term customer relationships.
Monitor pending cases and ensure timely closure of customer complaints.
- Pay
- ₹20,000.00 - ₹25,000.00 per month
Benefits
Flexible schedule
Paid sick time
- Work Location
- In person
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