Operations Manager Intern

Company

Fawrit Technologies India Pvt. Ltd.

Location

Kalamassery, Kochi, Kerala

Role Type

Internship | Hybrid (Primarily On-site)

Duration

6 Months

Working Hours

10:00 AM – 7:00 PM

Monthly Stipend

₹5,000 – ₹10,000, based on performance during the interview

Full-Time Opportunity

₹20,000 – ₹40,000 per month, based on performance and business requirements

Joining

Immediate

About the Role

Fawrit Technologies is looking for an Operations Manager Intern to support and coordinate day-to-day operations across our laundry partners, riders, customers, and internal technical team.

The role involves managing operational communication through WhatsApp and other communication channels, monitoring orders, coordinating pickups and deliveries, following up with laundry partners and riders, assisting customers, and ensuring operational issues are followed up and resolved efficiently.

This is a people-facing operations role that requires strong communication, responsiveness, ownership, problem-solving ability, and the ability to manage multiple tasks and follow-ups simultaneously.

Key Responsibilities1. Order & Operations Coordination

Monitor incoming orders and ensure they move smoothly through the service process.

Track orders from customer pickup through laundry processing to final delivery.

Follow up on pending, delayed, or problematic orders.

Coordinate with partners and riders to ensure timely order completion.

Keep order information and status updates accurate in the system.

Identify operational issues and take timely action or escalate them when required.

Estimates, Invoices & Payments

Assist with preparing and sharing estimates with customers when required.

Share invoices and payment links after confirming the necessary order details.

Follow up on pending payments when required.

Ensure payment and order-related information is accurately recorded.

Partner Coordination

Communicate with laundry partners regarding orders, service progress, and operational requirements.

Build and maintain professional relationships with existing partners.

Understand partner concerns, requirements, and operational challenges.

Coordinate with relevant internal teams to address partner issues.

Communicate customer requirements and special instructions to partners.

Assist with the coordination and onboarding of new partners when required.

Customer & Rider Coordination

Communicate with customers regarding pickups, deliveries, order updates, and service-related queries.

Coordinate with riders regarding pickup and delivery schedules.

Communicate customer requests, changes, and important order information to riders.

Follow up with riders to ensure pickups and deliveries are completed on time.

Assist in resolving routine customer and rider concerns.

Ensure customers receive timely updates regarding order status and delays.

Internal & Technical Coordination

Coordinate with the internal technical team regarding operational or system-related issues.

Clearly communicate reported issues, requirements, and customer or partner concerns.

Follow up with the relevant team until the issue is addressed.

Keep the manager updated on important operational issues.

Escalate customer complaints, partner concerns, payment issues, rider problems, or unusual situations when necessary.

Communication & Follow-Up

Manage multiple WhatsApp conversations and operational requests efficiently.

Respond to customers and partners in a timely and professional manner.

Maintain proper follow-up on unresolved issues.

Ensure important conversations, customer requests, and operational requirements are not missed.

Maintain accurate records of relevant operational activities.

Provide regular updates on pending orders, operational challenges, and unresolved issues.

What We're Looking For

Good verbal and written communication skills.

Strong coordination and follow-up skills.

Good organizational and time-management abilities.

Ability to manage multiple conversations and tasks simultaneously.

Basic computer and application-handling skills.

Good attention to detail.

Problem-solving ability and willingness to take ownership.

Ability to remain calm and professional while handling operational issues.

Ability to communicate professionally with customers, riders, and business partners.

Comfortable working in a fast-paced startup environment.

Willingness to communicate through WhatsApp and other business communication channels.

Ability to follow up on tasks independently and ensure issues are addressed.

Willingness to work primarily from the office in Kalamassery, Kochi.

Internship Details

Duration

6 months.

Work Mode

Hybrid, with work primarily conducted on-site at the Kochi office.

Working Hours

10:00 AM – 7:00 PM.

Monthly Stipend

₹5,000 – ₹10,000, determined based on the candidate's skills and performance during the interview.

Joining

Immediate.

Full-Time Opportunity

Based on individual performance and business requirements, successful interns may be considered for a full-time opportunity upon completion of the internship, with a potential monthly compensation package of ₹20,000 – ₹40,000.

Full-time conversion is not guaranteed and will depend on the intern's performance, demonstrated ownership, ability to handle the role independently, and the company's business requirements at that time.

Role Objective

The Operations Manager Intern will serve as a central coordination point between customers, riders, laundry partners, and the internal team.

The primary objective is to ensure that day-to-day operations run smoothly, communication is handled effectively, operational issues are followed up, and orders move efficiently from pickup to final delivery.

The intern is expected to demonstrate accountability, maintain clear communication, and proactively follow up on operational tasks to support a reliable customer experience.

Pay

₹5,000.00 - ₹10,000.00 per month

Work Location

In person