Showroom Backoffice Executive

FEROKE BOARDS LTD · Kochi

Pay₹10,715–25,000a month, as listed

WhereKochiKerala

TypeFull time

Posted22 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list79 named

Customer feedback collectionOrder fulfilment coordinationAccounting systemsCustomer records maintenanceWalk-in client managementConstruction salesPricingAfter-sales serviceOrder status updatesCustomer relationship buildingTallyEmail communication2D blueprint readingInbound customer enquiry call handlingRetail environment experienceSales transaction processingPhone communicationClient detail updatesOperations coordinationSpreadsheetsDelivery schedulingStakeholder liaisonWriting skillsInterpreting technical drawingsLead list managementGreeting customersClient enquiry handlingInbound voiceBachelor's degree – Interior DesignBack office operationsB.ComClient record-keeping practicesERP softwareSales invoice generationCross-departmental liaisonBack office processingClient data maintenance in CRMBachelor's degree in business administrationSales order documentationClient invoicingClient feedback collectionLead management systemsSales quotingClient servicesBBASales management systems proficiencyWork-in-progress trackingOrganisational skillsCost estimate preparationProgress managementRecords creationBusiness AdministrationLogistics order managementCRM system proficiencyProductivity softwareOrder processingClient communication skillsSAP ERPDocumentation handlingPro forma invoice issuanceProfessional phone etiquetteClient educationBillingCommunication skillsDeadline trackingSales follow-upClient liaisonOffice sales environmentTeam coordinationAfter-sales follow-upCross-functional communicationFile organisationOffice phone managementInvoice creationProgress trackingSales data trackingTime managementReception managementCustomer data entry

About this job

The Back Office Showroom Executive bridges the gap between front-facing showroom sales and back-end operations. In this role, you will manage customer inquiries, prepare detailed quotations, coordinate with the factory/production team, and ensure smooth order fulfillment. The ideal candidate has excellent organizational skills, a strong understanding of product specifications (dimensions, materials, finishes), and a customer-first mindset.

Key ResponsibilitiesCustomer Support & Showroom Operations

Customer Greetings: Assist walk-in clients, architects, and contractors when the front sales team is occupied.
Product Guidance: Explain door types (e.g., solid wood, flush, laminate, fire-rated) and technical specifications to clients.
Inquiry Management: Handle incoming phone calls, emails, and WhatsApp business inquiries promptly.

Documentation & Quotations

Quote Preparation: Create accurate price quotations based on customer measurements, material choices, and hardware requirements.
Invoice Generation: Generate proforma invoices, sales orders, and final tax invoices using ERP or accounting software.
Record Keeping: Maintain an organized digital and physical filing system for client orders, site measurements, and payments.

Logistics & Production Coordination

Factory Liaison: Submit approved technical order sheets to the manufacturing unit.
Order Tracking: Follow up with the production team to monitor manufacturing timelines and ensure on-time delivery.
Dispatch Coordination: Arrange logistics for delivering doors safely to client sites or showrooms, minimizing transit damage.

After-Sales & Database Management

Feedback Collection: Follow up with clients post-delivery to ensure satisfaction regarding door quality and installation.
CRM Management: Regularly update customer databases, tracking leads from the initial inquiry to final payment.

Required Skills & Qualifications

Education: Bachelor’s degree in Business Administration, Commerce, Interior Design, or a related field.

Experience: 1–3 years of experience in back-office operations, showroom coordination, or sales support (experience in building materials, furniture, or interior hardware is a strong plus).

Technical Skills

Proficiency in MS Office (especially Excel for calculating dimensions and pricing structures).

Familiarity with CRM systems or ERP software (e.g., Tally, SAP, Zoho).

Ability to read basic architectural drawings or measurement sheets is an advantage.

Soft Skills

Exceptional written and verbal communication skills.

Strong attention to detail to avoid manufacturing errors in custom door sizes.

Excellent multitasking and time-management abilities.

Pay: ₹10,715.08 - ₹25,000.00 per month
Work Location: In person

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