MIS Executive

Job Description

MIS Executive – BPO / Sales Data

Company

Atiya Healthcare Pvt Ltd

Location

Karol Bagh, Central Delhi

Experience

2–6 Years

Employment Type

Full-Time

Department

MIS / BPO Operations

Job Summary

We are looking for a detail-oriented and analytical MIS Executive with 2–6 years of experience in the BPO/Call Center industry. The ideal candidate must have strong Advanced MS Excel skills and hands-on experience handling sales data, data churning, performance reporting, and campaign analysis.

Key Responsibilities

Prepare daily, weekly, and monthly MIS reports for sales and BPO operations.

Manage, clean, validate, and analyse large volumes of sales and calling data.

Prepare agent-wise, team-wise, and campaign-wise performance reports.

Track sales targets, achievements, conversion rates, productivity, and lead performance.

Generate reports on call volumes, connected calls, follow-ups, and sales conversions.

Perform data churning, data filtering, duplicate removal, and data validation.

Develop dashboards and performance trackers using Advanced Excel.

Use Pivot Tables, VLOOKUP, XLOOKUP, HLOOKUP, IF, SUMIFS, COUNTIFS, and other Excel formulas.

Analyse campaign performance and identify trends, gaps, and improvement opportunities.

Coordinate with Operations Managers, Team Leaders, Sales Teams, and Dialer Teams.

Ensure data accuracy, timely reporting, and confidentiality of business information.

Support management with data-driven insights for operational and sales decisions.

Required Skills & Qualifications

2–6 years of relevant experience in MIS, preferably in the BPO/Call Center sector.

Strong proficiency in Advanced MS Excel.

Hands-on experience in sales data management and reporting.

Knowledge of data churning, data cleaning, data validation, and analysis.

Experience preparing daily productivity, sales, and performance reports.

Understanding of BPO sales processes, targets, and conversion metrics.

Strong analytical, numerical, and problem-solving skills.

Good communication and coordination skills.

Preferred Skills

Experience with dialer platforms such as Ameyo, Drishti, Avaya, or Genesys.

Knowledge of campaign strategies and dialer performance reporting.

Familiarity with Power BI, SQL, Macros, or VBA.

Experience in data automation and dashboard preparation.

Candidate Profile

Candidates with previous BPO sales process experience and strong hands-on exposure to Advanced Excel, sales reporting, and data analysis will be preferred.

Interested candidates can share their updated resumes with HR Nancy at 9773743345.

Pay

₹15,000.00 - ₹30,000.00 per month

Work Location

In person