Chat Support Executive
- Job Description
- Chat Support Executive
- Company
- Goodveda Health Labs Pvt. Ltd.
- Location
- Noida, NCR
- Job Type
- Full-Time
- Department
- Customer Support
- Industry
- Healthcare, Ayurveda & Wellness
About Goodveda
Goodveda is a health and wellness brand offering Ayurvedic and nutrition-based solutions to help customers improve their health and well-being. We are looking for a customer-focused Chat Support Executive to handle customer queries, provide timely assistance, and ensure a smooth customer experience.
Key Responsibilities
Respond to customer queries through live chat, WhatsApp, email, and other digital support channels.
Provide accurate information about products, orders, payments, delivery status, and return or refund requests.
Resolve customer complaints professionally and within the defined timelines.
Assist customers with order placement, order tracking, and product-related queries.
Coordinate with the sales, logistics, and other internal teams to resolve customer issues.
Maintain records of customer interactions and update customer details in the CRM.
Follow up with customers to ensure their concerns have been resolved.
Maintain a professional, polite, and customer-friendly communication style.
Meet customer support targets related to response time, resolution time, and customer satisfaction.
Required Skills & Qualifications
Graduate or undergraduate candidates with relevant communication skills may apply.
Excellent written communication skills in English and Hindi.
Basic computer knowledge and familiarity with email and chat platforms.
Ability to handle multiple customer conversations simultaneously.
Good problem-solving skills and a customer-oriented approach.
Ability to work in a team and manage customer queries patiently.
Previous experience in chat support, customer service, e-commerce, or D2C support will be an advantage.
What We Offer
Opportunity to work with a growing health and wellness brand.
Supportive and professional work environment.
Learning and career growth opportunities.
Salary as per experience and company standards.
How to Apply
Interested candidates can share their updated resume at
- koyana.sharma@goodveda.com
- Subject Line
- Application for Chat Support Executive.
- Pay
- ₹15,000.00 - ₹25,000.00 per month
- Work Location
- In person
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