Front Office Associate

Special Skills and/or Abilities

Excellent interpersonal communication and customer service skills.

Maintains professional appearance and demeanor at all times.

Job Description

Greets, registers, and assigns rooms to guests.

Responsible for proper key control and other security measures.

Transmits and receives telephone messages and sets up guests’ wake-up calls.

Date stamps, sorts, and racks incoming mail and messages.

Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.

Computes bill, collects payment, and makes change for guests.

Posts charges such as room, food, liquor, or telephone, to guest folio.

Makes restaurant, transportation, or entertainment reservations for guests

Checks out guests and inquires about their stay.

Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

Confers and cooperates with other departments as needed to ensure coordination of activities

Adheres to all safety procedures and informs management of any unsafe conditions.

Attends meetings and training as requested.

Pay

₹15,000.00 - ₹24,000.00 per month

Benefits

Flexible schedule

Food provided

Work Location

In person