Field Service Engr II

Business details

HPS – Lifecycle Solutions & Services

Position

Engineer - Services

Qualifications

B.E- Instrumentation/ Electronics

Base Location

Mumbai

Job Profile - Field Service Engr II

Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system.

• Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems

• Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.

• Corrective Maintenance – Restoring the system from any faults in the system

• Shutdown Maintenance

• Possess fluent oral & written communications skills

• PC troubleshooting and Networking

• Documentation - 40 % documentation is involved

• Knowledge of DCS and PLC with a hands-on experience.

• Matured skills in independent troubleshooting / problem resolution on these platforms.

• Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.

• Build, Develop & Sustain Customer relationships with effective Customer management.

• Should be able to plan site visits as per agreed SLAs with customer.

• Required travel 70% to 80% of the time anywhere in Maharashtra

• Be available 24x7 for support during exigencies.

• Candidate will have to keep himself technically updated by completing the assigned trainings.

• The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.

• The job will involve Executing Service projects and migrations and will demand long stay at customer sites.

• Execute Service projects and migrations

• Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.

• Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution

• ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.

• Be a single point contact for all customer needs for designated customers.

• Added advantage if knowledge of Honeywell System

• Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days.

• Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis

• Ready to work on other western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer).

• Office Process should be followed timely and accurately.

• Politeness and good communication skills are required during interactions.

• Leave process and frequency should be followed as per the standard regional process.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.