Executive - Operation Center

Job Summary -

Manage order processing, customer service, operational coordination, MIS reporting, and stakeholder communication to ensure smooth business operations and customer satisfaction.

Key Responsibilities -

Manage end-to-end order processing and order management activities.

Coordinate and communicate customer orders with warehouses for timely execution.

Handle customer queries, concerns, and complaints and ensure prompt resolution.

Monitor order status and send pending order reports to stakeholders regularly.

Prepare and publish MIS reports for business visibility and operational tracking.

Follow up with customers for outstanding payments and ensure timely collections.

Coordinate with Customers, Warehouses, Planning Team, and Accounts Team for smooth operational flow.

Maintain accurate records and ensure adherence to service levels. Escalate critical issues and support implementation of effective solutions.

Required Skills -

Good communication, coordination, MS Excel/MS Office proficiency, customer handling, problem-solving ability, analytical mindset, multitasking, and attention to detail.

Preferred Candidate Profile -

Graduate with 1 to 5 years of experience in Operations, Customer Service, Logistics, Supply Chain, or Order Management.

Experience in warehouse coordination and MIS reporting will be an added advantage.

Job Type

Full-time

Pay

₹10,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Leave encashment

Provident Fund

Work Location

In person