Portfolio Support Specialist (PM)

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including

Training and certification bonuses

Culture Awards that recognize excellence

Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors

Vibrant, fun social activities

Discounted hardware and software

An environment that embraces learning and development

The Role

The Portfolio Support Specialist supports Brennan’s Digital Group professional services business across the Cloud, Data & AI and Business Applications practices. Reporting to the Digital Group Portfolio Manager, the role improves portfolio visibility, PPM adoption, data quality and operational discipline across Brennan’s project and portfolio management processes.

The role is expected to consistently use available AI tools to improve speed, accuracy and efficiency across PPM support, reporting, analysis, training material maintenance and continual improvement activities. This is not a traditional manual administration role; the successful candidate will proactively reduce repetitive effort, identify patterns, streamline tasks and use AI to deliver faster, more reliable portfolio support outcomes.

Role Responsibilities

Project & Portfolio Management (PPM) Tool End-user Support

Provide first level support to end users of Brennan’s Project & Portfolio Management (PPM) tool, including how-to guidance, navigation support and assistance with day-to-day usage queries.

Support onboarding of new starters by delivering basic PPM tool training and helping users understand required processes, data entry standards and project information hygiene expectations.

Own, maintain and continually improve PPM training materials, including user guides, FAQs, work instructions and training handbooks.

Troubleshoot level 1 PPM tool issues, triage user queries, capture recurring problems and escalate system or process issues where additional support is required.

Use available AI tools to identify recurring PPM support issues, improve guidance materials and reduce repetitive user support effort.

Service Pack Coordination

Coordinate a portfolio of small, simple service packs that do not require client-facing project management, ensuring delivery information remains accurate and current.

Maintain service pack updates in Brennan’s PPM tool, including status, key dates, assigned resources, progress notes and closure information.

Ensure resource planning tools are updated to reflect resource allocation, planned effort and delivery timing against each service pack.

Monitor service pack progress and follow up with delivery resources or internal stakeholders to confirm updates, identify blockers and support timely completion.

Maintain consistent information hygiene across service pack records so portfolio reporting, resource planning and operational visibility remain reliable.

Digital Group Portfolio Manager Support

Provide ad-hoc support to the Digital Group Portfolio Manager across portfolio reporting, data analysis, administration and operational follow-up activities.

Assist with preparing portfolio reports, dashboards, summaries and analysis using information from PPM, resource planning and other delivery management tools.

Use available AI tools to identify recurring support themes, data quality gaps, reporting inconsistencies and process inefficiencies, then translate insights into practical improvement actions.

Proactively identify continual improvement opportunities and maintain a backlog of initiatives to improve ways of working, system usage, data quality and portfolio support processes.

Maintain all project management guidelines, playbooks and templates, ensuring the latest versions are available and accessible to all PMs.

Stakeholder Engagement & Communication

Communicate clearly with PPM users, delivery teams, project managers and practice stakeholders to support accurate tool usage and timely updates.

Respond to PPM user queries, provide simple guidance and escalate issues where further support is required.

Follow up with internal stakeholders to keep service pack status, resource allocation and delivery information current.

Use available AI tools to summarise support activity, service pack progress, blockers, data quality issues and recurring stakeholder themes into clear updates for the Digital Group Portfolio Manager.

Maintain clear records of requests, actions, decisions and outcomes to support reporting and follow-up.

Key Competencies and Qualifications Required

5+ years’ experience working in portfolio, PMO, project coordination, project administration or professional services support environments, preferably within a technology services business.

Demonstrated exposure to portfolio-level ways of working, including project governance, status reporting, data quality, resource planning, templates, playbooks and operational follow-up.

Experience supporting users of project, portfolio or resource planning tools, including responding to how-to queries, assi