Tour Sales & Operations Executive

Company Details

Go Travellism Pvt Ltd a registered entity and Umbrella Company for the brand NatureExplorers.in

Company operates group tours and customized tours in the niche of Nature and Wildlife and aspires to create India's most engaging community for Nature and Wildlife lovers.

ROLE DEFINITION

Tour Sales & Operations Executive plays a pivotal role in promoting, selling, and managing wildlife and nature-based travel experiences. The role involves client engagement, itinerary design, and coordination with lodges, parks, guides, and logistics partners, and ensuring smooth operations from booking to post-trip follow-up.

The ideal candidate should be passionate about wildlife and conservation, have a solid understanding of eco-tourism destinations, and possess strong organizational and communication skills to ensure seamless and memorable travel experiences.

Key Responsibilities

1. Sales & Client Engagement

• Respond promptly to client inquiries via email, phone, and online channels.
• Design and sell customized wildlife and eco-tourism itineraries tailored to client interests, budgets, and travel preferences.
• Prepare detailed quotations, proposals, and travel packages for domestic and international wildlife destinations.
• Maintain relationships with clients to encourage repeat business and referrals.
• Deliver exceptional customer service throughout the sales and travel process.

Operations & Coordination

• Confirm and manage bookings with lodges, safari camps, guides, and transport providers.
• Coordinate park permits, safaris, transfers, and field activities.
• Ensure all travel documentation, vouchers, and itineraries are accurate and delivered on time.
• Liaise with on-ground teams to ensure smooth tour execution and resolve any issues.
• Gather and analyse post-tour feedback for service improvement.

Product Knowledge & Development

• Research and develop new wildlife products and improve existing itineraries to meet market demand.
• Analyse competitors, understand customer preferences, and recommend product improvements.
• Create ready reckoners, ensuring updated and accurate content for sales and marketing teams.
• Work on rate sheets, ensuring competitive and well-structured pricing strategies.
• Design and manage SIC (Seat-in-Coach) tours, negotiating with suppliers and ensuring cost-effective, high-quality experiences.

Vendor Management

• Identify and build relationships with new vendors and partners.
• Negotiate contracts and service-level agreements (SLAs) outlining pricing, deliverables, and quality standards.
• Define and monitor Key Performance Indicators (KPIs) to evaluate vendor performance.
• Maintain a database of reliable suppliers and ensure consistent service quality.

Marketing & Content Support

• Collaborate with the marketing team to create wildlife-focused content for brochures, blogs, and social media.
• Provide destination insights and travel tips for marketing campaigns.
• Support participation in travel fairs, exhibitions, and webinars.
• Build a content bank of photos, videos, and articles related to operated tours and wildlife experiences.

Qualifications & Experience

• Bachelor’s degree in Tourism, Hospitality, Wildlife Management, Environmental Studies, or a related field.
• 1-3 years of experience in tour sales or operations, preferably in wildlife, adventure, or eco-tourism.
• In-depth knowledge of wildlife destinations, parks, and conservation-based experiences in South Asia or Southeast Asia.
• Strong organizational, multitasking, and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office / Google Workspace and familiarity with CRM or booking systems.

Preferred Skills

• Experience working with wildlife lodges, guides, or conservation organizations.
• Familiarity with sustainable and responsible tourism practices.
• Basic understanding of wildlife behaviour, habitats, and biodiversity.

Key Attributes

• Passionate about wildlife, nature, and conservation.
• Customer-focused with excellent attention to detail.
• Proactive and resourceful under pressure.
• Team-oriented and adaptable to changing operational needs.
• Willingness to travel to wildlife destinations as required.

IMPORTANT

• Minimum of 1 to 3 years’ experience in tourism  Sales & Operations.
• Full time job 
• Job location: Nirmal Corporate Centre, Mulund West
• Probation for 3 months 
• Monday to Saturday 10 am to 7 pm. Sunday off. Monthly All Saturday’s Half Days – 10am to 3:30pm. 
• Salary - As per currently drawn and industry standards. Our preferred bracket is 25k - 40k per month

Pay

₹25,000.00 - ₹40,000.00 per month

Work Location

In person