Assistant Vice President Liabilities and Demat Operations

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Role Purpose

The role holder will provide dedicated end-to-end ownership of the operational, regulatory, governance and control requirements across the Liabilities and Demat businesses. The role will independently manage increasing business-as-usual operational activity, regulatory implementation, audit and inspection requirements, product governance and control oversight, ensuring timely execution, clear accountability, appropriate documentation and sustained regulatory compliance.

The role holder will work across CASA, Term Deposits, FCNR, other liability products and Demat/Depository Participant activities, driving cross-functional delivery and the timely closure of operational, regulatory and control actions.

Principal Responsibilities

Provide independent oversight of day-to-day operations across CASA, Term Deposits, FCNR and other liability products.

Own end-to-end Demat/DP operations, including account opening, maintenance, transactions, documentation, reconciliation, exception management and closure.

Translate applicable RBI, SEBI, NSDL, depository and other regulatory requirements into timely changes to processes, systems, operating instructions and controls.

Ensure adherence to approved product programmes, standard operating procedures, operating processes and relevant regulatory requirements.

Maintain product documentation, SOPs, operating instructions, control frameworks, regulatory trackers, evidence repositories, MIS and governance records.

Manage operational exceptions, customer-impacting issues, control gaps and remediation actions through to closure.

Customers / Stakeholders

Act as the principal contact for Liabilities and Demat operational and regulatory matters across Operations, Compliance, Legal, Technology, Risk, Finance, Treasury, the business and relevant depositories.

Coordinate responses to regulatory queries, inspections, internal and external audits, and compliance reviews.

Drive cross-functional actions independently, secure clear ownership and deliver within agreed timelines.

Provide concise management reporting on key operational risks, regulatory actions, exceptions and outstanding deliverables.

Promote disciplined execution, clear accountability and strong collaboration across first- and second-line stakeholders.

Provide subject-matter guidance on Liabilities and Demat operating, regulatory and control requirements.

Influence stakeholders to resolve issues promptly and embed sustainable process improvements.

Operational Effectiveness & Control

Conduct periodic process and control reviews to identify operational and regulatory risks.

Own audit and inspection observations, agree remediation plans and ensure timely, evidenced closure.

Monitor implementation of regulatory and product changes and confirm that required controls operate effectively.

Proactively identify and escalate material operational, regulatory, conduct or control risks.

Regulatory and business deliverables completed within prescribed timelines.

Timely and sustainable closure of audit, inspection, compliance and control actions.

Accuracy and completeness of regulatory trackers, governance records, evidence and management information.

Reduction in repeat exceptions, overdue actions and material control gaps.

Effective implementation of regulatory, product and process changes with appropriate documentation and stakeholder sign-off.

Positive stakeholder feedback and effective escalation of material risks.

This specialist role requiring independent judgement, strong execution discipline and the ability to influence senior and cross-functional stakeholders. The role holder will operate within approved product programmes, HSBC policies, procedures and governance standards, escalating matters outside delegated authority or risk appetite.

The role holder will maintain HSBC internal control standards, comply with relevant Group and local policies and procedures, and ensure timely implementation and closure of internal and external audit points and issues raised by regulators, Compliance or Risk.

Role requirements / Educational Qualifications /Certification / Experience

Graduate or postgraduate qualification, with relevant experience in banking or financial services, preferably across Liabilities, Banking Operations, Product Management and/or Demat/DP Operations.

Strong knowledge of deposit products and applicable RBI requirements, together with SEBI, NSDL, depository and other regulatory requirements relevant to Demat/DP operations.

Demonstrated experience in regulatory implementation, audits, inspections, operational risk, controls and remediation.

Ability to interpret regulatory requirements and translate them into practical processes, systems, operating instructions and controls.

Strong analytical, problem-solving, planning, communication and st