Training Manager International BPO

Role & key Responsibilities

Responsible for Training, developing, and managing performance of training staff; providing prompt and objective coaching and counselling; and coordinating, planning, and assigning work

Oversee new hire trainings, performance of the batches, attrition for new hires, continuous improvement of the floor agents & supervisors, program specific training, and other trainings as needed by the business

Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer & Training batch attrition

Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom environment

Ensure effective, consistent communication with managers, peers, operations, and other resource groups, including day-to-day interaction with clients

Develop and cultivate partnership with operations, other business units, resource units, and clients

Responsible for on-going classroom observations of batches, providing guidance, mentoring, and support that focuses on performance improvement for direct reports as well as trainees

Monitor and ensure completion of daily training administrative work such as tracking of trainee data, timekeeping, and other administrative tasks as required in a timely and accurate manner

Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Performance Analysis & Improvement: Analyze quality and performance trends, aggregate audit findings, and provide actionable insights to identify and resolve quality issues and drive business KPIs for all training batches

Metric Reporting: Track and maintain accurate metrics for direct reports and overall team performance, and present findings internally and with clients

Key skills and knowledge

Excellent verbal and written communication skills

Should be willing to work in shifts along with the team in customer business time

Should be a good team player with willingness to learn and drive to achieve

Practice and focused on Metrics

Educational qualification – Graduation

Pay

₹1,100,000.00 - ₹1,400,000.00 per year

Work Location

In person