Assistant Manager - Operations - Freight Forwarding

Ocean Import Operations

Manage FCL/LCL import shipments from pre-arrival to final delivery and closure.

Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents.

Track vessel schedules, cargo availability, shipment milestones, and delivery timelines.

Ensure timely shipment updates and adherence to customer

SOPs and SLAs. Documentation & Customs

Verify BLs, invoices, packing lists, and other import documentation.

Coordinate documentation amendments, customs clearance, and Delivery Order processing.

Ensure compliance with customs, port, and company requirements.

Vendor & Customer Coordination

Follow up with shipping lines and vendors for cargo release and timely delivery.

Resolve routine shipment issues and escalate critical exceptions.

Provide timely shipment updates and address customer queries. Reporting & Compliance

Maintain shipment trackers, operational MIS, and accurate shipment records.

Monitor turnaround times, pending activities, and documentation accuracy.

Coordinate billing inputs and ensure timely shipment closure