Lead AI Engineer

About the team: You will be part of the AI team responsible for building next-generation AI capabilities at Helpshift. The team works on: AI Agents for automated issue resolution User Intent Detection AI-Powered Answers and Knowledge Base Enhancements Agent CoPilot for agent productivity LLM-based systems, proprietary ML models, and multimodal RAG pipelines The team includes Backend Engineers, Full-stack Developers, ML Engineers, Data Scientists, and Frontend Developers—collaborating to deliver…