Front Office Executive (Receptionist)

Job description

Front Office Executive serves as the primary face of the hotel or resort, managing guest check-ins, resolving inquiries, and ensuring smooth administrative coordination across departments. This role requires strong communication, problem-solving, and multitasking abilities to maintain high levels of guest satisfaction

Key Responsibilities

• Guest Services: Welcome guests with professionalism, handle seamless check-in and check-out procedures, and issue room keys.
• Reservations \& Inquiries: Manage room bookings, verify availability, and answer telephone or email queries regarding property facilities.
• Inter-Departmental Coordination: Communicate closely with housekeeping for room status updates and maintenance for urgent repairs.
• Billing \& Cash Handling: Process accurate guest folios, handle payments, and manage shift financial reconciliations.
• Complaint Resolution: Address and resolve guest issues promptly, escalating complex grievances to the front office manager when needed.

Required Skills \& Qualifications

• Education: Bachelor’s degree or Diploma in Hotel Management or Hospitality.
• Experience: 1 to 3 years of relevant front desk or guest relations experience in a hotel or resort.
• Technical Skills: Proficiency in hotel software (such as Opera, IDS )and basic office tools.
• Soft Skills: Excellent verbal communication, active problem-solving, a polished professional appearance, and readiness to work rotational shifts

Pay

Up to ₹30,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person