Customer Care Executive

Job Summary

We are looking for a friendly and customer-focused Customer Care Executive to provide excellent service and ensure a smooth movie-going experience for our guests.

Key Responsibilities

• Assist customers with ticket bookings, seat selection, cancellations, refunds, and general queries.
• Handle customer complaints and resolve issues promptly and professionally.
• Provide information about movies, show timings, offers, memberships, and cinema facilities.
• Coordinate with Box Office, F\&B, Security, and Operations teams when required.
• Handle online booking, payment, QR code, and ticket-related issues.
• Collect customer feedback and maintain records of complaints and resolutions.
• Support customers during peak hours, weekends, and special screenings.

Requirements

• Graduate or equivalent qualification preferred.
• 0–3 years of experience in customer service, hospitality, retail, or entertainment.
• Good communication skills in English and Hindi; local language is an advantage.
• Customer-friendly attitude with good problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational shifts, weekends, and public holidays.

Pay

₹14,000.00 - ₹18,000.00 per month

Benefits

• Provident Fund

Work Location

In person