Pre sales Coordinator

Pre-Sales Coordinator Job Overview We are looking for a Pre-Sales Coordinator who will be responsible for promptly connecting with assigned leads, understanding their property requirements, recommending suitable properties, maintaining regular follow-ups, and converting interested leads into qualified site visits. Key Responsibilities Lead Contact: Contact every assigned lead within the expected timeline and establish the first interaction professionally. Requirement Understanding: Understand the customer's budget, preferred location, property type, BHK, purpose of purchase, timeline, and other requirements. Property Recommendation: Identify and share properties that closely match the customer's requirements, along with better alternatives where applicable. Property Presentation: Clearly explain the key details, benefits, pricing, location, and other relevant information about the recommended properties. Lead Follow-Up: Regularly follow up with customers to understand their feedback and level of interest in the properties shared. Interest Identification: Identify which property or properties the customer is interested in and understand any concerns or objections. Site Visit Conversion: Encourage interested customers to visit the property/site so they can evaluate the options and make an informed decision. Site Visit Coordination: Collect the required site-visit details and coordinate with the concerned Sales Coordinator for the visit. CRM Management: Accurately update lead status, customer requirements, follow-ups, property interests, and site-visit details in the CRM. Lead Handover: Assign the confirmed site visit to the appropriate Sales Coordinator and properly transfer the client in the CRM with all relevant information. Follow-Up Tracking: Ensure no assigned lead is missed and maintain timely follow-ups until the lead is successfully converted or closed. Team Coordination: Work closely with Sales Coordinators and the internal team to ensure a smooth transition from lead generation to site visit. Ideal Candidate Good communication and interpersonal skills Ability to understand customer requirements and recommend suitable options Strong follow-up and lead management skills Comfortable working with CRM systems Good convincing and relationship-building skills Target-oriented and proactive approach Prior experience in real estate, telecalling, pre-sales, or customer handling is preferred. Key Performance Areas Timely lead contact Number of leads effectively handled Quality of customer requirement collection Follow-up consistency Qualified site visits generated Lead-to-site-visit conversion CRM accuracy and timely updates Successful lead handover to Sales Coordinators