Customer Service Coordinator

Key Responsibilities – Service Operations: Call Registration in CRM: Register customer complaints accurately in the CRM system. Service Centre / Technician Identification: Identify and appoint service centres or technicians in areas where service coverage is not available. Call Allocation and Closure: Allocate customer complaints to the appropriate service centres or technicians and ensure timely closure. Customer Feedback Verification: Verify closed complaints with end users to confirm service completion and customer satisfaction. Spare Parts Requirements: Raise spare parts requests as per the requirements of service centres and technicians. Spare Parts Dispatch: Coordinate and ensure timely dispatch of spare parts to service centres Candidate Requirements Good communication and coordination skills. Basic computer knowledge and proficiency in MS Excel. Experience with CRM software and customer service operations will be an advantage. Ability to manage multiple complaints and follow up on pending cases. Responsible, organised, and target-oriented approach.