Customer Care Executive

WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE Job Role: Customer Support Executive – Blended Process Work Mode: Work From Office Location: Gomti Nagar, Lucknow SALARY & SHIFT DETAILS Full-Time Working Hours: 9 Hours Shifts: Rotational Salary: ₹15,000 – ₹16,000 In-hand Part-Time Timing: 7:30 PM – 1:30 AM Salary: ₹6,000 – ₹7,000 In-hand/Month Female Candidates: No night shifts. Shift timing will be scheduled up to 10:00 PM maximum . JOB RESPONSIBILITIES Handle inbound and outbound customer calls professionally. Understand customer queries, complaints and service requests. Provide accurate information and suitable solutions. Maintain polite and professional communication. Resolve customer issues within the defined TAT/SLA. Escalate complex issues to the concerned department. Update customer interactions in the system/CRM. Follow company policies, processes and quality standards. Achieve assigned quality, productivity and customer satisfaction targets. REQUIRED SKILLS Excellent communication skills in English and Hindi. Good listening and interpersonal skills. Customer-service-oriented approach. Strong problem-solving ability. Basic computer knowledge. Ability to handle difficult customers professionally. Good time management and attention to detail. ELIGIBILITY 12th Pass / Graduate. Freshers and experienced candidates can apply. Candidates must be comfortable with rotational shifts, as applicable. Candidates should not have any upcoming exams in the next 3 months. INTERVIEW PROCESS 3 Rounds of Interview: HR Round AI Test Operations Round Interview Timing: 10:00 AM – 4:00 PM Week-Off: Rotational Interested candidates can attend the interview during the given timings.