AM
Customer Care Executive (E-commerce)
AMARAA · Mumbai
Pay₹20,000–25,000a month, as listed
WhereMumbaiMaharashtra
TypeFull time
Posted23 Oct7 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Walk-in interview
Day work
No vehicle or licence needed
Skills they list40 named
Order fulfilment coordinationCustomer records maintenanceCustomer complaint handlingAfter-sales serviceGoogle SheetsOrder status updatesCustomer relationship buildingEmail communicationManagementInbound customer enquiry call handlingCustomer returns handlingRefund and exchange processingReturns processingPhone communicationComputer literacyOperations coordinationClient enquiry handlingShipment tracking for distribution operationsInbound voiceEnglishRefund processingE-CommerceAccurate transaction records managementOrder shippingHandling dissatisfied clientsReturns processing in distribution operationsFreight shipment trackingCustomer service through social mediaClient servicesCustomer relationship managementUpdating inventory recordsVendor communicationRecords creationProductivity softwareOrder issue resolutionCourier and postal service assistanceProviding product informationProfessional phone etiquetteE-commerce organisation experienceClient interaction via phone calls
About this job
URGENT HIRING - Immediate joining preferred
About Amaraa
Amaraa is a D2C women's fashion brand making hand-block printed, pure cotton clothing with Indian artisans. We're looking for someone to own our customer experience, from the first query to the order reaching the customer.
What you'll do
Customer care
- Reply to customer queries on calls, WhatsApp, Instagram DMs and email, quickly and professionally
- Handle order tracking, delivery updates and general product questions
- Process returns, exchanges and refunds as per company policy
- Resolve complaints and escalate unresolved issues when needed
- Keep accurate records of customer interactions and transactions
Shipping & inventory
- Oversee the shipping team so orders are packed and dispatched on time
- Coordinate with courier partners on pickups, delays and RTOs
- Manage and update inventory, and flag low stock
- Keep order, shipping and stock records accurate
What we're looking for
- Up to 1 year of experience in e-commerce customer care, shipping or inventory
- Fluent spoken and written English (must, since you'll be talking to customers every day)
- Comfortable with Instagram, WhatsApp Business, email and Excel or Google Sheets
- Organised, calm under pressure, with good follow-through
- Based in Mumbai and able to commute to Andheri West daily
- Timings
- Monday to Saturday, 10 am to 7 pm
- Location
- Andheri West, Mumbai (in office)
- Pay
- ₹20,000.00 - ₹25,000.00 per month
Language
English (Required)
- Work Location
- In person
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