Inbound Customer Service Advisor

Job Description

Customer Support Executive – Inbound Calling

Company

FLiCKA Cosmetics Pvt. Ltd.

Department

Customer Support

Job Summary

We are looking for a customer-focused Customer Support Executive to handle inbound calls, resolve customer queries, and deliver an excellent customer experience.

Key Responsibilities

Handle incoming customer calls regarding product queries, orders, deliveries, returns, and refunds.

Provide accurate information and resolve customer complaints promptly.

Coordinate with warehouse, logistics, and internal teams to resolve order-related issues.

Maintain proper records of customer interactions and follow-ups.

Ensure customer satisfaction through professional and courteous communication.

Requirements

Good verbal communication skills in Hindi and English; regional languages are an advantage.

Basic computer knowledge and familiarity with CRM systems.

Strong problem-solving skills and a customer-first approach.

Prior experience in customer support or inbound calling is preferred.

Preferred Candidate

A proactive, patient, and service-oriented individual who can handle customer queries efficiently and professionally.

Pay

₹12,000.00 - ₹25,000.00 per month

Benefits

Paid time off

Work Location

In person