Senior Associate - Operations - Travel Process

MG Consulting Private Limited · Gurugram

Pay₹47,000–50,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted23 Oct12 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list22 named

After-sales serviceTravel arrangementsInbound customer enquiry call handlingCancellation processing (reservation procedures)Phone communicationFlight ticketingClient enquiry handlingEnglishRefund processingAfter-sales issue resolutionVoice-based call centre experienceTravel company experienceBachelor's degreeHospitality industry experienceClient servicesReservation systemsClient communication skillsBooking modificationCommunication skillsClient liaisonClient interaction via phone callsReservation management

About this job

Job Title: Senior Associate – Operations (Travel Process)
Location: Pune
Experience: Minimum 1 year in International Voice Process – Travel Domain

Job Description

We are looking for experienced candidates with knowledge of travel operations, GDS, and airline ticket booking procedures. The candidate should be comfortable handling international customer queries related to flight bookings and post-booking services.

Key Responsibilities

Handle international customer queries related to flight bookings and travel services.

Perform manual flight ticket bookings using basic GDS knowledge.

Manage ticket cancellations, rescheduling, and refund requests.

Assist customers with itinerary changes and booking-related issues.

Provide accurate information regarding ticket policies, cancellation charges, and refund procedures.

Ensure a smooth customer experience through effective communication and problem-solving.

Eligibility Criteria

Minimum 1 year of experience in an international voice process in the travel domain.

Basic knowledge of GDS (Global Distribution System) is mandatory.

Must know manual ticket booking, cancellations, rescheduling, and refund procedures.

Graduates and undergraduates are eligible.

Good English communication and customer-handling skills.

Transportation

One-side cab facility available.

Shuttle service available from the nearest metro station.

Candidates may also opt for self-travel.

Pay: ₹47,000.00 - ₹50,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Paid sick time

Paid time off

Work Location: In person

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