Clinic Executive (Wellness Advisor)

Company

Bombay Hemp Company Private Limited (BOHECO)

Division

Health, Wellness & Nutrition

Department

Exclusive Branded Clinic

Position

Wellness Expert

Experience

1–3 years in retail, wellness sales, clinical operations, or customer-facing roles

Location

Brigade Road, Bangalore

Designation

Wellness Expert

Job Objective

We are looking for a proactive, detail-oriented, and customer-focused Wellness Expert to support the daily retail and clinic operations at our Wellness Clinic. This role will be instrumental in delivering a seamless in-clinic experience, assisting walk-in customers and patients, and driving product sales under the guidance of the Clinic Manager.

Key Responsibilities

Front Desk & Customer Handling

Greet walk-ins and provide primary consultation guidance until the doctor is available.

Manage appointments, patient registration, follow-up scheduling, and WhatsApp communication.

Maintain a calm, informative, and empathetic customer approach at all times.

Conduct or help clinic doctors with therapy if required

Sales & Product Knowledge

Educate customers about BOHECO’s wellness products and their benefits.

Assist customers with in-store purchases, upselling and cross-selling wherever applicable.

Drive daily, weekly, and monthly sales targets through personalized product pitching and follow-ups.

Maintain strong product knowledge and stay updated with training modules.

Billing & POS Operations

Handle billing, discounts, returns, and daily reconciliation using the POS system.

Ensure sales personnel name is tagged during invoice entry for tracking KPIs.

Maintain daily logs of cash/card/UPI transactions and handovers.

Inventory & Store Upkeep

Monitor stock levels, update inventory sheets, and report shortages in advance.

Ensure timely display rotation, expiry checks, and cleanliness of product shelves.

Coordinate with the Clinic Manager for weekly inventory planning and inward/outward entries.

Event & Engagement Support

Support execution of in-clinic events, workshops, and customer awareness initiatives.

Assist in gathering and documenting customer reviews, testimonials, and product feedback.

Reporting To

Clinic Manager

(Part of the Business Development & Marketing Function)

Education

UG

Any Graduate (Preferred: Life Sciences, Healthcare, Retail, or Hospitality background)

Skills & Attributes

Strong verbal communication in English, Kannada and Hindi

Confident and empathetic in customer interactions

Sales-focused, target-driven, and adaptable

Willingness to learn and grow in a healthcare & wellness environment

Good with Microsoft Excel/Google Sheets and billing systems

Working Hours & Other Considerations

Shift Timing

9 Hours between 11:00 AM – 11:00 PM with 1 weekly off on Weekday

Flexibility required for long hours and during promotional events

Opportunity to grow into a Senior Executive or Trainer role based on performance

Salary

Best in industry + monthly performance incentives

Job Type

Full-time

Pay

₹21,403.48 - ₹40,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person