Process Associate (International Support & Verification)

Process Associate (International PAN Support & Verification)

Industry

Fintech

Work Mode

Remote (Initially Onsite for a Month)

Location

Sector 3, Noida (Near Sector 16 Metro Station)

Experience

1+ Year in International BPO / Customer Service / International Voice Process

Working Days

6 Days

Process

NRI PAN Customer Support & Document Verification

Job Summary

We are looking for a professional and customer-focused Process Associate (International Support & Verification Process) to manage and support NRI customer profiles and related service requests. The candidate will handle customer queries via calls and emails, document verifications, understand customer requirements, coordinate with internal teams, and ensure timely resolution of customer queries.

Key Responsibilities

Manage NRI customer profiles and related service requirements.

Verify and review customer information and documents as per internal processes.

Handle customer queries through email and approved communication channels.

Draft professional, clear, and grammatically correct customer and internal emails.

Handle escalations professionally and follow up until resolution.

Maintain accurate customer records and documentation.

Follow company policies, SOPs, and customer-handling procedures.

Maintain confidentiality and accuracy of customer data.

Coordinate with Operations, Compliance, Finance, Technical, and other internal teams.

Candidate Requirements

Minimum 1 year of experience in an International BPO, Customer Support, Customer Service, or International Process.

Excellent spoken and written English communication skills.

Strong customer handling and interpersonal skills.

Good email drafting and business communication skills.

Basic knowledge of MS Office, CRM tools, and web applications.

Strong problem-solving ability with a customer-first approach.

Ability to work independently as well as in a team environment.

Preferred Skills

Excellent English communication skills (written & verbal); knowledge of regional languages (Punjabi, Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam) preferred.

Knowledge of an additional international language will be an added advantage.

Awareness of current affairs and geopolitical trends across India, USA, Canada, Australia, UAE, and Europe, to ensure culturally aware and locally relevant applicant support.

Strong customer handling, interpersonal, and relationship management skills with the ability to build trust and resolve queries professionally.

Good analytical, problem-solving, and coordination skills with attention to detail and accuracy.

Experience handling NRI or international customers.

Knowledge of KYC, customer verification, document verification, financial operations.

Strong email communication and professional writing skills.

Ability to work with international customers and different time zones, if required.

Pay

₹250,000.00 - ₹500,000.00 per year

Benefits

Flexible schedule

Health insurance

Experience

International voice process

1 year (Preferred)

Customer service

1 year (Preferred)

Document Verification

1 year (Preferred)

Work Location

Hybrid remote in Noida, Uttar Pradesh