Front Office Supervisor

Department

Front Office

Reports To

Front Office Manager / Assistant Front Office Manager

Location

Hampton by ICS – Noida

Job Summary

The Front Office Supervisor is responsible for supervising daily front office operations, ensuring smooth check-in and check-out procedures, maintaining guest satisfaction, and supporting the Front Office Manager in delivering efficient and professional guest services in accordance with hotel standards.

Key Responsibilities

Supervise daily front desk operations, including guest check-in, check-out, reservations, room allocation, and billing.

Ensure all guests receive a warm welcome, courteous assistance, and prompt service throughout their stay.

Monitor room availability, occupancy status, guest requests, and coordination with Housekeeping for room readiness.

Guide and supervise Front Office Executives and Receptionists to maintain service standards and operational efficiency.

Handle guest complaints, special requests, and service issues professionally, ensuring timely resolution.

Ensure accurate guest registration, identity verification, billing, payment collection, and maintenance of guest records.

Coordinate with Housekeeping, F&B, Maintenance, Security, and other departments for smooth hotel operations.

Monitor room rates, guest folios, discounts, complimentary services, and billing adjustments in accordance with approved policies.

Ensure proper shift handovers, cash handling, and maintenance of daily reports and operational records.

Assist in monitoring room revenue, occupancy, upselling opportunities, and guest feedback to improve hotel performance.

Ensure compliance with hotel SOPs, guest safety procedures, security protocols, and applicable statutory requirements.

Support the Front Office Manager in staff training, duty allocation, attendance monitoring, and performance management.

Qualifications & Experience

Graduate or diploma in Hotel Management or Hospitality.

2–3 years of Front Office experience in the hotel industry, preferably with supervisory experience.

Working knowledge of hotel PMS such as eZee Absolute or similar systems.

Good communication skills in English and Hindi.

Strong guest handling, problem-solving, and team supervision abilities.

Key Skills

Guest service excellence and professional communication.

Front Office operations and PMS handling.

Team coordination and leadership.

Complaint handling and conflict resolution.

Billing accuracy and attention to detail.

Ability to work in rotational shifts.

Performance Expectations

Smooth and timely check-in and check-out operations.

High guest satisfaction and effective complaint resolution.

Accurate guest billing and front office records.

Effective coordination with all operating departments.

Consistent adherence to hotel service standards and SOPs.

Support in achieving room revenue and upselling targets.

Pay

₹22,000.00 - ₹28,000.00 per month

Work Location

In person