Customer Support Executive (CSE)

Job description

Job overview

A Customer support representative provides technical assistance to customers, solving technical problems through effective communication and step-by-step guidance. This role involves troubleshooting computer systems, operating systems, and other technology-related concerns while maintaining a positive and professional demeanor. Ideal for professionals with technical knowledge, problem-solving skills, and the ability to prioritize customer issues in a fast-paced work environment.

Key responsibilities

Provide technical assistance. Help customers troubleshoot technical issues related to software, hardware, and network connectivity.

Respond to customer inquiries. Resolve queries via phone calls, email, chat, or remote access tools to ensure customer satisfaction.

Troubleshoot computer systems. Diagnose and fix problems with operating systems, computer hardware, and software applications.

Document technical issues. Maintain detailed records of customer interactions, problems, and solutions using help desk systems.

Collaborate with a team. Work closely with other support specialists and team members to address escalated issues.

Follow up with customers. Ensure issues are fully resolved and provide ongoing support as necessary.

Assist with product configuration. Guide customers in configuring software, computer systems, and tools.

Support product updates. Assist customers with upgrades, patches, and other improvements to maintain functionality.

Prioritize customer issues. Manage and resolve technical concerns based on urgency, ensuring a seamless customer experience.

Qualifications and skills

Education. Bachelors degree in computer science, information technology, or a related field.

Technical knowledge. Proficiency with operating systems (Windows, Mac), computer hardware, and troubleshooting tools.

Problem-solving skills. Ability to identify, analyze, and resolve technical problems effectively.

Communication skills. Strong written communication and interpersonal abilities for working with customers and team members.

Work experience. 1-2 years of experience in technical support or customer service roles.

Time management. Ability to multitask and prioritize issues in a fast-paced work environment.

Software expertise. Familiarity with help desk software, Microsoft Office, and CRM systems.

Adaptability. Capacity to troubleshoot across diverse platforms and adapt to new technologies quickly.

Soft skills. Patience, problem-solving abilities, and a strong commitment to delivering customer satisfaction.

Contact Person - Manoj

Contact Number - 9354455494

Yoctel Solutions Pvt. Ltd. - 27 G, 3rd Floor, Jia Sarai, New Delhi - 16

Work Location

In person

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person