Accounting Support (US Voice process)

Company Name

KMK VenturesShift Timing: US ShiftLocation: NoidaKey Responsibilities

Provide Tier 1 accounting and product support to CPA firms using QuickBooks Online (QBO) through a Voice process.

Handle inbound customer calls, spending approximately 7-7.5 hours assisting customers with accounting and QBO-related issues.

Resolve customer queries related to bookkeeping, accounting workflows, and QuickBooks Online product functionality.

Troubleshoot accounting and product-related issues, ensuring accurate and timely resolutions.

Guide customers on QBO features, navigation, and best practices to improve their overall experience.

Analyze accounting data to identify discrepancies and provide appropriate solutions.

Deliver an exceptional customer experience through professional, empathetic, and effective communication.

Document customer interactions accurately and escalate complex accounting or technical issues to the appropriate teams when required.

Meet quality, productivity, and customer satisfaction standards while ensuring timely issue resolution.

Eligibility Criteria

Minimum 1 year of accounting experience (US, Canada, Australia, India, Gulf, or any other country's accounting).

Excellent verbal and written English communication skills.

Strong understanding of accounting principles and bookkeeping.

Experience with QuickBooks Online (QBO) is preferred.

Excellent analytical, troubleshooting, and problem-solving skills.

Comfortable working in permanent night shift.

Pay

₹50,000.00 - ₹90,000.00 per month

Benefits

Commuter assistance

Food provided

Health insurance

Leave encashment

Provident Fund

Work Location

In person